Returns Procedures
To return or exchange product for any reason, please follow the steps below:
- • Obtain a return authorization number from Customer Service - (888) 747-6733or support@puriumcorp.com - within 60 days of delivery of the product package.
- • Print the return authorization number clearly on the outside of the package.
- • In the event of a Company error only, Customer Service will issue a call tag that allows the customer to ship the package back to Purium at no expense. Otherwise, customer is responsible for the shipping cost.
Please note the following: You must return each item that you are wishing to get a refund for; Purium packs must be in their entirety unless pre-approved by Purium’s Returns Department for a partial return. Even if the product has been completely used, container(s) must still be sent in order for a refund to be issued. Returns received past the 60 day window will be rejected unless prior approval for store credit has been attained. Purium Health Products reserves the right and has the responsibility to refuse any refund where there has been an abuse of our return policy. Purium Health Products reserves the right to charge a 20% re-stocking fee. All refunds are handled at the discretion of Purium Health Products' management. Please note that standard refunds will not include any shipping fees incurred by the customer. Commissions paid out on returned items will be deducted from future commissions for the recipient of said commissions. In the event of a Company error or the receipt of damaged goods, please call Customer Service for more information. If a package shipped internationally is returned to Purium as a result of a dispute with customs, the customer in question will be liable for the outbound and return shipping. Purium uses the US Dollar as its functional currency. All payments and credits are valued and issued in US dollars and are not affected by foreign exchange rates.
Please send returns to:
Purium Returns Department
1495 Seabright Ave
Long Beach, CA 90813
International Shipment Disclaimer: All International shipments (outside of the USA and Canada) are subject to special fees by the government of the country the product is being shipped to and therefore once the package leaves our facility, International customers are solely responsible for the shipping charges and customs clearance, duties and taxes, and any other associated costs. Please consult your local customs authority for your local tax and duty rate on nutritional supplements. Please note that it is the responsibility of the customer to know which ingredients/products are not allowed to be imported into the destination country as Purium will not have that information. Please also note that if a package is returned to PHP as a result of a dispute with customs, the customer in question will be liable for the outbound and return shipping.
